Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out!
Deliveries & Orders
How will my order be delivered?
Your Drop Bear beer orders will always be delivered for free and within 48 working hours with our chosen courier; DPD or Yodel. Your Drop Bear merchandise orders will always be delivered for free and within 48 working hours with the Royal Mail. Orders placed before 1pm will be processed and shipped the same working day, orders placed after 1pm will be processed on the next working day.
You will receive an email from us when your order is on it’s way - this includes a link to track your parcel so you can monitor your Drop Bear order as it travels to you.
Due to the current pandemic, there may be some disruption in the delivery service. From time to time, you may receive more than one delivery for your entire order depending on shipping methods used for beer and merchandise and individual item dispatch. Please allow 5 working days to receive your entire order, allowing you extra time to prepare for those awesome Drop Bear vibes!
My order hasn't arrived within the expected delivery timescale, what do I do?
If you do not receive your Drop Bear order within 2 working days of receipt of your ‘out for delivery’ email please firstly use the tracking link included on the email to check your parcel with the courier. If your Drop Bear order seems to have an issue please contact us with your order number and details on email@example.com at your earliest opportunity and we will rectify for you!
My Drop Bear order has been dropped in transit! My order is now damaged, what do I do?
Oh no! Working with busy couriers and glass means that sometimes accidents can happen and damages can occur. If your order has not been delivered by the courier due to damage in transit, or if your order appears to be damaged on opening please email us on firstname.lastname@example.org with the details and we shall organise for a replacement to be shipped to you the next working day.
If part or all of your Drop Bear Beer order appears to be damaged when opening, please be very careful to avoid any broken glass as shards may remain and can be very difficult to see on intact bottles. We recommend you dispose of all bottles in the original packaging, even if only a few are damaged to avoid any injury. Drop Bear Beer Co. do not take responsibility for any injuries which occur if damaged in transit or on opening.
Are Drop Bear Beers gluten free?
Yes! Despite our beers being brewed with gluten containing ingredients; malted barley, wheat, and oats, we use Brewer's Clarex during our brewing process to ensure all of our beers are gluten-free. Here’s the scientific bit:
Brewer’s Clarex is an enzyme that degrades the epitopes on the antigen which causes the immune response known as Celiac disease. By degrading the responsible epitopes, the antigen is rendered harmless because there is no longer anything to interact with the human immune system. This process doesn’t affect the taste of our beers; say hello to your new beer besties.
We test each of our beers after being brewed and can confirm the gluten content is under 10ppm in each bottle as sold. By UK and European law, foods and beverages must contain less than 20ppm to be classified as gluten-free and therefore, all of our beers are well within the gluten-free guidelines.
Are Drop Bear Beers vegan?
Yes, they are! Many other alcohol-free brewers will add ingredients such as lactose to the brewing process - not us! All of our beers are vegan and brewed with 100% natural ingredients.
Are Drop Bear Beers sugar free?
Drop Bears don't like it too sweet and enjoy nothing more than a low sugar beverage! Our beers are brewed with natural ingredients only; we do not add any nasty artificial ingredients (such as maltodextrin) or sugar (such as lactose) which can commonly be found in other low/no alcohol beverages. Our beers do contain carbohydrates and therefore, natural sugars only.
Each beer's sugar content is naturally low and varies between 0.33g and 6.6g per bottle, please check each individual beer's nutritional information for exact sugar quantities.
Are all Drop Bear Beers alcohol-free?
It's official, we brew beer traditionally and all without alcohol. Each of our beers contains less than 0.5% ABV - to put that into perspective for you, that’s the same ABV content as a ripe banana!
We are a specialist, award winning brewer of non-alcoholic beers, dropping the alcohol, perfecting the craft.