Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out!
My order hasn't arrived within the expected delivery timescale, what do I do?
If you do not receive your Drop Bear order within 2 working days of receipt of your ‘out for delivery’ email please firstly use the tracking link included on the email to check your parcel with the courier. If your Drop Bear order seems to have an issue, please contact us with your order number and details on firstname.lastname@example.org at your earliest opportunity and we will rectify for you!
How will my order be delivered?
Your Drop Bear alcohol free beer orders will always be delivered for free and within 48 working hours with our chosen courier; DPD. Your Drop Bear merchandise orders will always be delivered for free and within 48 working hours with the Royal Mail. Orders placed before 12pm will be processed and shipped the same working day, orders placed after 12pm will be processed on the next working day.
You will receive an email from us when your order is on its way - this includes a link to track your parcel so you can monitor your Drop Bear order as it travels to you.
My Drop Bear order has been damaged in transit! My order is now damaged, what do I do?
Oh no! Working with busy couriers means that sometimes accidents can happen and damages can occur. If your order has not been delivered by the courier due to damage in transit, or if your order appears to be damaged on opening, please email us on email@example.com with the details and we shall organise for a replacement to be shipped to you the next working day.
Are Drop Bear Beers gluten free?
Yes! Despite our beers being brewed with gluten containing ingredients; malted barley, wheat, and oats, we use a special enzyme during our brewing process to ensure all of our beers are gluten-free. Here’s the scientific bit:
The enzyme we use degrades the epitopes on the antigen which causes the immune response known as Celiac disease. By degrading the responsible epitopes, the antigen is rendered harmless because there is no longer anything to interact with the human immune system. This process doesn’t affect the taste of our beers; say hello to your new gluten-free beer besties.
We test every one of our batches at UKAS approved labs to confirm that the gluten content is under 10ppm in each can as sold. By UK and European law, foods and beverages must contain less than 20ppm to be classified as gluten-free and therefore, all of our beers are well within the gluten-free guidelines.
Are Drop Bear Beers vegan?
Yes, they are! Many other alcohol-free brewers will add ingredients such as lactose or animal-based finings to the brewing process, but not us! All of our beers are vegan and brewed with 100% natural ingredients.
Are Drop Bear Beers sugar free?
Drop Bears don't like it too sweet and enjoy nothing more than a low sugar beverage! Our beers are brewed with natural ingredients only; we do not add any nasty artificial ingredients (such as maltodextrin) or sugar (such as lactose) which can commonly be found in other low/no alcohol beverages. Our beers do contain carbohydrates from the malt and therefore, natural sugars only.
Each beer's sugar content is naturally low and varies between 0.33g and 0.6g per bottle, please check each individual beer's nutritional information for exact sugar quantities.
Are all Drop Bear Beers alcohol-free?
It's official, we brew beer traditionally and all without alcohol. Each of our beers contains less than 0.5% ABV - to put that into perspective for you, that’s the same ABV content as a ripe banana!
We are a specialist, award winning brewer of non-alcoholic beers, working to our motto: dropping the alcohol, perfecting the craft.
I want to provide you with feedback, who shall I contact?
We love receiving feedback about our products and brand and respond to every email we receive! Please email us on firstname.lastname@example.org and a member of the friendly Drop Bear Team will come back to you within 1 working day.
I'm a retailer and would like to stock your beer! How can I do this?
Awesome! We stock our delicious craft beers in multiple wholesalers, retailers and online retailers across the UK and beyond! To make an enquiry about stocking Drop Bear, please email email@example.com and we’ll endeavour to deliver the Drop Bear vibes you need!
How do I create a subscription?
Signing up for a Drop Bear subscription is simple! When adding the beer(s) of your choice to your cart from our online shop, select 'Subscribe & Save 10%' instead of 'One-time purchase' and choose your frequency, e.g. deliver every 3 weeks, then simply click 'Add to Cart'. Repeat this for each of our beers you wish to receive!
Creating a Drop Bear subscription comes with many fantastic benefits! Firstly, you'll receive 10% off your order, every order.
It's super convenient! No more manual orders, you can arrange to have your favourite beers automatically ordered and shipped to you as often as you like.
Can I pause or amend my subscription? If so, how do I do this?
You have the control and flexibility to pause, skip, edit, and manage your upcoming orders, including swapping or adding products and changing the frequency.
You can make changes to your subscription at any time through your account. Simply click ‘log in’ at the top right hand corner of our web shop and select 'manage subscriptions'. Alternatively, email us firstname.lastname@example.org and we will complete any amendments on your behalf.
Can I cancel my subscription?
You can cancel your subscription at any time through your Drop Bear Beer account or by emailing us email@example.com. You also have the option to pause and amend your subscription.
How do I resume a subscription that I have paused?
You can resume your subscription at any time through the 'manage subscriptions' function on your account. Alternatively, email us firstname.lastname@example.org and we'll be happy to help!
Is there an expiry date on your Gift Cards?
Drop Bear Gift Cards expire 12 months from the date of purchase.
Will I receive a Gift Card through the post?
Drop Bear loves our planet and only provides Gift Cards electronically, sent to you via email immediately after your order is placed.
How do I know the balance on my Gift Card?
Unsure how much is on your Gift Card? Email your name and the purchaser’s name to email@example.com and we will provide you with your balance.
Can I add to the balance / reload my Gift Card?
Our Drop Bear Gift Cards are for single use only and cannot be added to.
If your Gift Cards are electronic, how do I pass on the gift?
When you purchase a Drop Bear Gift Card it will be emailed directly to you. We recommend forwarding this email to the intended recipient. Alternatively, you can click the link in the email to ‘view gift card’ and provide the code (for example, written in a Birthday Card) for your recipient to use on their online order.
I have a question which isn’t answered in your FAQs - who shall I contact?
Team Drop Bear is here to help! Email us on firstname.lastname@example.org and we will come back to you within 1 working day (although usually much sooner!).